Correction of error 805a8011 on Windows Phone

Windows Phone is Microsoft’s mobile operating system. Currently, the latest versions are Windows Phone 8 and Windows 10 Mobile. Basically put on Nokia Lumia smartphones and some models from other manufacturers. It differs from the popular iOS and Android interface, but on the principle of operation they are similar. New applications can be installed from the special Marketplace store.

How to fix error 805-8011 on Windows Phone.

The operating system is famous for its flaws and problems of different applications, including when downloading and installing them. But most often you have to deal with the need to correct the error 805-8011 on Windows Phone, which occurs when you try to enter the Store.

Causes and symptoms

The bottom line is that there is a conflict between the parameters of the smartphone and the requirements of the Store, or rather, security systems. Error code 805-8011 indicates that the phone is denied access to some of the features of the account, and is often accompanied by such problems:

  • In Settings it is impossible to access messages, email, accounts.
  • The message “There has been been a problem completing your request.” Appears at the Store. Try again later. ” This indicates a problem with the request, try again later.
  • WhatsApp does not connect to the internet.
  • The Internet works only in the Internet Explorer application.

Causes on Windows Phone can be:

  • wrong phone settings;
  • inconsistency of some parameters of the smartphone with the account;
  • unsuccessful update of some of the applications.
  • hang of any process in the phone.

Ways to resolve error 805-8011

Communication in Windows Phone occurs through multi-level encryption, and the slightest failure leads to denial of access. Try alternately different methods to eliminate the error, from simple to more complex. Check the date and time settings in the smartphone and be sure to set the correct time zone. It is necessary to remove the synchronization with the network time and install everything manually. Turn off Wi-Fi and connect to mobile Internet or other wireless network.

IMPORTANT. Log in to your account and fill in all the parameters. Sometimes empty fields cause access denied. Try to just reboot the device.

Free up space in your phone’s memory. Sometimes it helps to get rid of the error:

  • Go to "Settings", "Memory Control".
  • You will see the fullness of the internal memory and SD card.
  • Determine the place to store data, delete unnecessary applications and files.

Make a "soft reset" of the phone to the factory settings. At the same time, personal information and user data will not be deleted:

  • Turn on the device.
  • Simultaneously press the volume up and power buttons.
  • Hold on until vibration begins.
  • Release both buttons.
  • Check the time, date, and time zone settings.

Manual account synchronization:

  • On Windows Phone, go to settings.
  • Refer to the section "Mail + accounts".

  • Hold and hold a Microsoft account.
  • Select sync.
  • Check the date and time settings.

Adding a new account. Try to re-register for Microsoft Live with a different name:

  • Connect to the Internet.
  • Go to the website //signup.live.com and create a new account.
  • Now on Windows Phone, go to “Settings”, section “Mail + accounts”.
  • Click "Add".
  • Enter your new account details (username and password).
  • Try to enter the store under the created user.

If all of the above did not resolve the error 805-8011 in the Windows Phone Store, then there is an extreme way - to perform a backup and a full reset of the smartphone.

If your phone has not been configured to automatically back up to OneDrive (free cloud service from Microsoft), then perform a manual backup:

  • In the Options menu, select Update and Security.
  • Item "Backup", "Advanced Settings".
  • Click "Archive data now."

After completing the procedure, reset the phone:

  1. Go to the "Options".
  2. Select System, Device Information.
  3. Click "Reset Settings."
  4. Confirm your intentions twice and wait for the process to end.

You can perform a reset by hardware, for example, when the smartphone is frozen and does not respond to the touch screen:

  1. Hold down the volume and power buttons at the same time. Hold for 10–15 seconds until vibration begins.
  2. Release the buttons and immediately press the volume down. Hold until you see the exclamation mark on the screen.
  3. Press in order the volume up, volume down, power, and sound down buttons.
  4. It will reset and reboot.
  5. Recover data from backup.

If the error still occurs, try a full reset without data recovery. But in this case, you will lose all the information from your phone.

These are the reasons and ways to resolve error 805-8011 on Windows Phone. Start with simpler ones, perhaps resorting to extreme measures will not be necessary. If you are faced with error code 805-8011 and know the methods of treatment, leave your comments and share ideas below.