A fairly common problem that occurs when using PPPoE or VPN tunnel connections is error 619. It is typical for users of both cable and modem Internet. The reason for such an error, and how it can be corrected, will be discussed later in this article. Let's figure it out together.

The problem often occurs in the case of entering incorrect data for authorization

The first thing to start with is to check the balance in the account, since such an error often appears due to the banal lack of funds in the account necessary to pay for the service. Try to restart the PC, do not forget to turn off the firewall, and reconnect. If this method did not solve the problem, then try the following.

To find out the type of Internet connection, open the network connections window. This can be done through the "Control Panel". Further pay attention to what is specified in the item “Miniport WAN”. If it means “PPPoE”, then, most likely, error 619 arose along with error 691, which appears when the authorization data is incorrectly entered or when there is a negative balance on the account. After you have spent all unsuccessful attempts, your account will be blocked for half an hour.

Also, the whole thing may be in the wrong connection security settings. To set the correct parameters, right-click on the connection and select "Properties" in the opened window. Then go to the Security tab. In the “Security Settings” item, check “Normal (recommended settings)”; in the “During verification in use” list, set “Insecure Password”.

If you are using a VPN connection, the security issue is the cause of the problem. Similar to the previous method, go to the “Security” tab in the connection properties and select “Secure Password” in the “During Verification Used:” list. Also, do not forget to uncheck the box below “Data encryption is required (otherwise disconnect)”.

For those who access the Internet via a modem, error 619 may appear if the computer does not detect the modem itself. You can check this in the device manager. To go to it, right-click on "My Computer" and select "Manage". Once in the Device Manager, look in the list for various warning signs. The presence of such means that the cause of the malfunction is in the drivers, USB port or modem. This can help install or update drivers or restart the laptop. Try to insert the modem into another connector, if in this case it is not possible to access the Internet, then you need to make sure that the modem is working on another PC.

Also, the cause may be a non-working Windows firewall. It turns on the right in the network connections window. To start the service, you will need to click "Yes". In the event that the firewall does not start, go to "Services". You can get there through the “Administration” item in the control panel window. Enable the firewall and specify the appropriate connection.

Now you know everything about error 619, and what you need to do to get rid of it. Write in the comments how you managed to solve this problem and whether you liked the article.