The Internet is an integral part of modern life. Everyone in his life had problems with an Internet connection, be it a low data rate or no connection at all. This article will discuss the problems with the Internet from a particular company. If the Internet does not work for you from Rostelecom, then this article is for you.

Most problems can be fixed at home

The first and most banal reason for the lack of Internet is the company’s repair work. Also, do not forget to monitor the timely payment of Internet communication services. After all, it is possible that you do not have a connection simply because you did not pay for it. Therefore, be sure to check your account on the company website.

Of course, before blaming the whole provider, you should make sure that there are no problems on your side. Therefore, to begin with, let us examine this in detail.

The first thing to do if your internet connection is bad is to check the physical connection. If the Internet cable is connected to the computer, try reconnecting it. Do the same if the cable is connected to a router (router). Very often it happens that someone passing by, touches the wire with his foot, and this leads to problems in the connection. The problem may lie in the network device itself. Try restarting the router. This method really helps in many cases.

To determine what the problem is, connect to the Internet from different devices. If there is no access or it only works badly on your computer, it means that the problem lies in it. There are several reasons provoking a low connection speed:

• Infecting a PC with malicious software;
• Incorrect operation of network card drivers;
• Simultaneous loading of several large files.

Be sure to run a virus scan. Malicious software can greatly affect both the speed of the Internet and the performance of the computer as a whole.

It may also be that because of viruses or updates, the drivers of the network board began to fail. The solution here can be an elementary reinstallation of these drivers. You can find them on the website of the manufacturer of your laptop or PC, or choose from a list of already installed on this computer. All this is done in the "Device Manager", you can go there by right-clicking on My Computer and selecting in the "Management" menu.

Downloading bulk files from the Internet or several torrents will significantly reduce the speed of the Internet. Such operations simply take almost all traffic.

Also pay attention to the tariff that you use. If you subscribe to a package with a low speed, then you should not complain about the slow Internet.

Now about the problems directly Rostelecom. Problems and low speeds may occur during the maximum load on the provider's servers. You can not do anything with it, it remains only to put up with it. In this case, the fault lies exclusively with Rostelecom, because it is their task to provide quality communication to each user and to organize the operation of the equipment so that it can cope with any load. Help here can only use a different cable. If you have a regular twisted pair, switching to optical fiber will give you a noticeable difference in speed, but it will be worth the extra cost. If there is no Internet connection at all (and you’ve already seen that you are fine), immediately call Rostelecom’s support service by phone. The problem may be in the cable itself on any part of it from the provider to your apartment, so the sooner the company detects a malfunction, the faster it will eliminate it, and you will receive the long-awaited Internet.

It may be that the ADSL modem installed by Rostelecom has failed. The cause of the breakdown may be unstable voltage in the mains or overheating of the device, the splitter fails (the splitter is needed to separate the voice traffic that goes to the phone and the data traffic going to the computer or router). Also, the Internet may be absent due to incorrect or lost settings. In any case, you need to call support and call the wizard.

If the Internet is based on ETTH technology (the usual way when using twisted pair), the causes of connection problems may be:

• Incorrect network device settings (router / router). This can be solved either by calling a specialist or, if you feel confident in yourself, with your own tuning. How this is done, you can consult the support service;
• There is a problem with the cable itself. Solved by the banal replacement of the cable with a new one;
• Damage to the port on the network device. The port into which the cable is plugged in may simply burn out or be damaged in another way. In this case, you must connect the cable to another port.

If the Internet cable is connected directly to the computer, be sure to check the network settings. They can get off or be changed by the provider. To check the settings, go to "Network and Internet". You can get there through the Control Panel or by right-clicking on the Internet connection icon in the lower right corner of the screen on the taskbar and selecting the corresponding item in the list. Next, click on the connection in the block "Active networks". In the window that appears, select "Properties", you will see a list of components. You will need to select the component "IP version 4 (TCP / IPv4)" and click "Properties". There you will see the fields where the IP address, subnet mask and DNS server are entered. Check with the provider for these settings. These values ​​can be static (the provider will tell you the specific values ​​that need to be entered in the fields) or dynamic (you will need to select the "Obtain an IP address automatically" option, in this case you will not need to enter anything).

If you suddenly have problems with the Internet from Rostelecom, then you should contact the company's support service. The operator will be able to check on which of the parties there are problems and either send the workers to fix it, or give you tips and tricks on how to set up, if the failures are on your side. If you are constantly dissatisfied with the services provided, then instead of trying to fix all the problems endlessly, you may need to think about changing the provider.

Share in the comments about your experience of cooperation with Rostelecom, are you satisfied with the quality of the Internet connection or, on the contrary, do not recommend using its services. Write about how helpful this article was to you.