PS4 (PlayStation 4) users, while using the console, are usually strongly tied to a network connection. Only if you have the Internet is it possible to connect to your PlayStation Network account and make purchases in the online store. Also, if there is no connection, you will not be able to launch applications, since without PSN, they will not be authenticated.
One of the most common problems associated with Playstation 4's network connection is an error with the WS-37397-9 code. If your display has this combination of numbers, it means that a failure occurred while trying to connect to the network. However, do not despair: there are several methods by which you can eliminate this problem.
Connecting to the Internet is a very fastidious thing, and there can be a lot of reasons for failure - starting with server problems and ending with incorrect settings of your ip-address. By adopting similar failures like this, Sony personally proposed several solutions to this problem.
The first alarm to troubleshoot the connection will be the appearance of a small lock icon in the lower right corner of the application icon. All games, utilities, etc., somehow related to the network, will receive this icon.
PSN Health Check
The first thing we recommend to do if WS-37397-9 fails is to check the operation of the PSN network, since it is likely that the problems are not from the user’s side, but from the server’s side. You can do this by simply clicking on this link //status.playstation.com/ru-ru/. Clicking on it, you will see all available services.
Network Services Status on PlayStation Network
Those that are marked in red are currently unavailable, and the only correct solution would be to simply wait for the completion of the technical work on the server. If everything is in order, but the connection still fails, then go to the next method.
Restarting the router
The method is banal and well-known, however, solves many problems. There is a possibility that the connection error lies in your ip-address, which is usually dynamic. When restarting the router, the provider's server automatically reassigns it. With the updated ip-address, start the console and check the availability of the Internet connection. Repeat this procedure several times and the network should be unlocked.
In order to verify the change of ip-address after restarting the router, follow the link //2ip.ru/, remember or write down the combination of numbers.
Internet service 2ip.ru
Then, after rebooting the router, click the link again and check if the numbers have changed. If yes, then the problem with the connection should no longer bother you. If even after that you have not renewed access to the Internet, then go ahead.
Connecting the "white" IP address
Your ip address may have been blocked due to suspicious activity. The problem is that Sony "bans" at the slightest suspicion, and, as a rule, in reality the user is not guilty of anything. In this situation, there are two ways of development of events, but first you need to determine the type of your ip-address. There are two of them - static and dynamic. Their fundamental difference is that the dynamic ip-address changes regularly, and this happens every time you reconnect to the Internet. The static address is unchanged. You can make sure of the type of ip used when using the same site - //2ip.ru/. If after restarting the router the combination of numbers has changed, then the address is dynamic. In this case, the solution to all problems, as described above, will be a reboot of the router. However, if you are the owner of a static address, you will have to contact the provider and ask for the service called “white ip-address” (sometimes it is called “external ip-address”). After connecting it, the problem should disappear.
Database recovery
As a rule, all problems with connecting to PSN are solved by a banal reboot of the router, but there are also more severe cases. If the connection problems have not stopped and the system persistently gives WS-37397-9 error, then read on.
To reconstruct the database, turn off the console, then hold down the power button for a few seconds and wait for a characteristic sound. Wait a little more for the beep to repeat. Now on the DualShock 4, click the PS button, in the opened menu, select the “Restore database” item. After that, the console will reboot and the last thing to do is to test the Internet connection. You can diagnose the network by going to Settings, then Network and select the Test Internet connection item.
PS4 Internet Connection Test
This method is proposed by the developers themselves. They assure that the problem should disappear, and you will again have access to the Internet.
On this, our article comes to an end. We have analyzed in detail all possible ways to solve the problem of connecting to the Internet on PS4. Hopefully this information gave you an answer to correct the WS-37397-9 error on PS4.